Answers to the questions we hear most often — about orders, shipping, sizing, and the way we work.
The Maison
Maison Dustur is a contemporary fashion house exploring the relationship between place, culture, craftsmanship and modern dress.
Each Chapter begins with a place, a cultural reference, a material language, or sometimes a dialogue between two cultures. It is translated into contemporary silhouettes rather than reproduced literally.
Each Chapter is developed through a considered relationship between design, material and craftsmanship. The place of production may vary according to the piece and the Chapter.
Orders
Add a piece to your bag from its product page, then follow the checkout steps — your details, a payment method, and confirmation. You'll receive an order number immediately after.
Write to us as soon as possible at hello@maisondustur.com. Because pieces are prepared quickly, we can only guarantee a change before your order has shipped.
Shipping
Anywhere in Morocco, from Tangier to Agadir. International shipping isn't available yet.
Most orders arrive within 2 to 5 business days of confirmation. See our Shipping & Returns page for full detail.
Not yet — delivery is currently limited to Morocco. International shipping isn't available yet.
Returns
A piece may be returned within 14 days of delivery if it's unworn, unwashed, and still carries its original tags. See our Shipping & Returns page for the complete conditions.
Write to us at hello@maisondustur.com with your order number, and we'll guide you through the next steps.
Payment
Cash on Delivery and Bank Transfer. We don't process card payments, and no card details are ever collected.
Yes — anywhere our courier delivers.
Limited Chapters
A chapter is a collection produced once, in a deliberately limited quantity. It is never restocked and never remade.
Yes. Each Chapter is produced in deliberately limited quantities. Once a piece is exhausted, its availability depends on the Chapter and will not necessarily be reproduced.
Sizing
Each chapter is released in a single standard size, cut for an easy, considered fit rather than a fitted one — see each product page's description for its specific silhouette.
Not yet — with one standard size per chapter, our team is glad to answer specific fit questions directly. Write to us before ordering if you're unsure.
Care
Dry clean is recommended for most pieces. Iron on low heat, inside out, and never tumble dry — see each product page's Materials & Care section for details specific to that piece.
Yes — fold rather than hang delicate drapes, keep it away from direct sunlight, and store it somewhere dry.